Q: Do i need to buy extra battery?
A:No need. 18000mAh battery is included in the video surveillance camera and can not remove.
Q: If the home is powered off, can the camera still operate normally?
A: Yes, because your surveillance camera uses battery to work, and 4G camera does not need wifi network.
Q: What App does this camera use?
A: Niview app, you can download the APP via scaning QR code in the user manual.
Q: What’s difference of 4G camera and WIFI camera?
A: 4G camera only support 4g sim card connection, can not support WIFI connection. WIFI camera only support 2.4Gz WIFI connection
Q: Why can’t blue lights on when you try the 4G connection?
A: Please contact seller to check the sim card band frequency. And we would have solution for you.
**Please check if there have Pin password on your 3G 4G Sim card.
Q: What should i do when i get the solar camera?
A: open the power on button, charge the battery camera about 10hours.
Q: How many days would battery standby?
A: Normally 365 days, because this cctv camera have built-in 20000mAh battery and the solar panel would provide non-stop power for it.
Note:1. WIFI camera only can connects and works with WIFI and 4G Camera only can connects and works with 4G sim card.
2. This solar camera dose not support Onvif and can not work with PC, NVR or DVR.